Customer Helpdesk Certification – Skillcrawl Academy

Course Content

Lesson 1 – Overview

Lesson 2 – Pricing

Lesson 3 – Account Set Up

Lesson 4 – E-Mail Set Up

Lesson 5 – The Customers Experience with E-Mail Submission

Lesson 6 – Setting Up the Guide Center

Lesson 7 – Customer Experience with the Guide Center

Lesson 8 – Admin – Customer Settings

Lesson 9 – Adding Agents – Agent Settings

Lesson 10 – Ticket Settings

Lesson 11 – Setting a Customer Schedule

Lesson 12 – Admin – Account Settings – Part 1

Lesson 13 – Admin – Account Settings – Part 2

Lesson 14 – Admin – Business Rules – Automation

Lesson 15 – Business Rules – Triggers

Lesson 16 – Website Widget

Lesson 17 – Admin Channels – E-Mail – Part 1

Lesson 18 – Admin Channels – E-Mail – Part 2

Lesson 19 – Managing Ticket Views

Lesson 20 – Conclusion

Not Enrolled

This course is currently closed

Course Includes

20 Lessons